Business Continuity Management Software: Key Features
Business continuity management software helps organizations prepare for disruption, respond to emergencies, and restore critical operations when unexpected events occur. Modern businesses can face cyberattacks, natural disasters, power failures, supply chain interruptions, technology outages, workplace incidents, and many other threats capable of affecting normal operations. Relying entirely on spreadsheets, email threads, and printed continuity plans can make coordination difficult when teams need accurate information quickly. Business continuity management software brings plans, risks, recovery procedures, contacts, testing activities, and incident information together within a centralized system. The technology can help organizations create more structured business continuity programs while making plans easier to update and activate. Understanding its key features can help businesses choose a platform that supports resilience instead of simply storing documents.
What Is Business Continuity Management Software?
Business continuity management software, often called BCM software, is a digital platform designed to help organizations plan for and manage operational disruptions. It supports activities such as business impact analysis, risk assessment, continuity planning, disaster recovery coordination, emergency communication, and continuity testing. Instead of keeping continuity information scattered across spreadsheets, documents, shared drives, and individual departments, businesses can organize it within one centralized environment. This makes critical information easier to find, maintain, review, and activate when an incident occurs. The software may be used by business continuity managers, risk teams, IT departments, security professionals, executives, and operational leaders. Its primary purpose is to help organizations continue essential activities or recover them within acceptable timeframes after disruption.
Business continuity software is different from a simple document repository because it can turn continuity plans into structured and actionable workflows. A traditional written plan might describe what should happen during an outage, but teams still need to determine who owns each action and whether information remains current. BCM platforms can assign responsibilities, create recovery tasks, maintain contact lists, track dependencies, and send alerts when information requires review. Some systems also guide teams through plan activation during a live incident. This gives organizations more visibility into what has happened, which business functions are affected, and what recovery actions remain incomplete. The technology therefore supports both preparation before an event and coordination while an event is actually happening.
The software is commonly used as part of a wider business continuity management system, which includes policies, people, processes, technology, governance, and ongoing improvement. Installing software alone does not automatically make a company resilient because organizations still need accurate plans and employees who understand their responsibilities. The platform provides structure that can make these activities easier to manage consistently. For example, automated reminders can encourage plan owners to review information before it becomes outdated. Dashboards can help leadership identify departments that have not completed required continuity assessments. Standardized templates can also improve consistency across multiple locations or business units. The value comes from combining appropriate technology with a disciplined continuity management process.
Different industries may use BCM software in different ways depending on their operational risks and regulatory obligations. Financial organizations may emphasize service availability, cyber resilience, and third-party dependencies, while healthcare organizations may prioritize patient services, facilities, communications, and clinical technology. Manufacturers may focus heavily on production sites, suppliers, inventory, equipment, and logistics. Technology companies may concentrate on data centers, cloud platforms, software availability, and customer service continuity. Government agencies and educational institutions may manage continuity across buildings, employees, and public-facing services. A flexible business continuity platform allows organizations to adapt plans and recovery priorities to the specific processes that matter most within their environment.
Business continuity management software becomes particularly valuable as organizations grow more complex. A small company may be able to maintain a few continuity plans manually, while a large enterprise may have hundreds of business units, locations, applications, suppliers, and critical processes to monitor. Keeping this information synchronized manually becomes increasingly difficult as dependencies change. Software can provide centralized governance while allowing individual teams to maintain details relevant to their operations. Executives gain visibility across the entire organization, while local plan owners retain responsibility for maintaining accurate information. This combination of centralized oversight and distributed ownership helps make business continuity a living program rather than a collection of documents that receives attention only after an emergency.
How Business Continuity Management Software Works
Business continuity management software typically begins by helping organizations identify important business processes, resources, systems, employees, facilities, and external dependencies. These elements form the foundation of continuity planning because teams need to understand what must be protected and restored. Departments may enter information through structured questionnaires or templates rather than creating completely independent documents. The platform can then organize these details according to business units, locations, services, or recovery priorities. Managers may review submissions to ensure important information has not been overlooked. This structured approach creates a common data model that can support risk analysis, business impact analysis, continuity planning, and reporting across the organization.
After critical activities have been identified, the software can support a business impact analysis to understand the consequences of disruption. Teams may estimate how financial losses, customer impacts, legal obligations, operational problems, or reputational damage increase as an outage continues. The analysis can also identify maximum acceptable downtime and recovery priorities for different services. Some organizations define recovery time objectives and recovery point objectives where technology systems are involved. The software stores these values and connects them with the processes, applications, suppliers, and teams they support. This helps decision-makers understand which operations need the fastest recovery. It also provides evidence for prioritizing continuity investments based on business impact rather than assumptions.
Risk assessment is another important workflow supported by many BCM platforms. Organizations can identify threats that could disrupt specific locations, processes, technologies, or suppliers and evaluate their likelihood and potential consequences. Risks might include cyber incidents, extreme weather, telecommunications failures, equipment breakdowns, supplier disruptions, workplace emergencies, or utility outages. The software can help teams document existing controls and identify areas requiring additional mitigation. Risk information may then be linked directly with continuity plans so organizations understand which scenarios each plan is intended to address. This connection between risk and recovery planning creates a more coherent resilience strategy. Teams can focus resources on threats that could cause meaningful disruption instead of preparing equally for every imaginable event.
Once planning information has been collected, the system can generate or maintain business continuity plans containing recovery procedures and responsibilities. Plans may identify key contacts, alternate work arrangements, technology requirements, supplier alternatives, communication processes, and step-by-step recovery actions. Some platforms allow administrators to create standard templates so departments follow consistent planning requirements. Plan owners can update specific sections without recreating the entire document. Version history may show when information changed and who approved it. Automated reminders can prompt teams to review plans on a scheduled basis. These capabilities make continuity information easier to maintain over time, which is important because organizational structures, technologies, employees, and suppliers can change frequently.
During an actual disruption, BCM software can shift from planning mode into incident response and recovery coordination. Authorized users may activate relevant plans, send emergency notifications, assign recovery tasks, and monitor progress through dashboards. Managers can see which actions have been completed and which require escalation. Incident logs can capture decisions, communications, timestamps, and status updates that may later support review or compliance requirements. Some systems can also provide mobile access so employees can retrieve essential instructions when normal office systems are unavailable. After the incident, teams can review what happened and identify improvements for future plans. This creates a continuous cycle of planning, activation, learning, and improvement rather than treating continuity management as a one-time documentation project.
Key Features of Business Continuity Management Software
Business impact analysis is one of the most important features because it helps organizations determine which operations are truly critical. The software can provide structured questionnaires that ask departments about financial impact, customer consequences, regulatory obligations, operational dependencies, and acceptable outage periods. Responses can then be analyzed and compared across the organization. This gives leadership a clearer picture of which products, services, applications, or processes require priority recovery. A well-designed BIA feature should also make reviews manageable because business priorities can change as organizations introduce new services or technologies. Rather than conducting isolated analysis in spreadsheets every few years, teams can maintain a more current understanding of operational criticality through the platform.
Risk assessment tools allow businesses to document and evaluate disruption scenarios affecting different parts of the organization. The platform may support risk scoring based on likelihood, impact, controls, and residual exposure. Teams can connect individual threats with locations, business functions, applications, suppliers, or continuity plans. This relationship helps organizations see whether critical areas are adequately protected. Some systems also provide dashboards showing the highest risks or areas where mitigation plans remain incomplete. Risk assessments can be updated as new threats emerge, making them more useful than static reports created once and forgotten. Integrating risk information with continuity planning helps businesses understand both what could go wrong and how they intend to respond if it happens.
Plan management is another core capability because continuity information must remain accurate and accessible. BCM software can provide standardized templates for business continuity plans, disaster recovery procedures, emergency response plans, and crisis management documentation. Plan owners can maintain contact information, recovery tasks, dependencies, alternate locations, communication procedures, and essential resources within the system. Approval workflows can require managers or continuity teams to review changes before plans are finalized. Automated reminders can notify owners when a plan has not been reviewed within the required period. Version control provides visibility into previous changes and approvals. These features help organizations prevent continuity plans from becoming outdated documents that no longer reflect current employees, systems, or operational processes.
Emergency notification and crisis communication features can help organizations reach employees and stakeholders quickly during disruptive events. A platform may support communication through SMS, email, voice calls, mobile notifications, or other configured channels. Administrators can create distribution groups based on business units, locations, roles, or incident types. Message templates can reduce the time required to communicate during high-pressure situations. Some systems allow recipients to confirm their safety, availability, or ability to work, providing leadership with valuable situational awareness. Communication should also support escalation when important recipients do not respond. Effective crisis communication features reduce dependence on manual call trees and help organizations distribute consistent information even when normal communication channels are under pressure.
Testing, exercises, and reporting capabilities complete the core feature set of many BCM platforms. Organizations can schedule tabletop exercises, simulations, call-tree tests, recovery tests, and plan reviews within the system. Results can be documented alongside observations, failures, lessons learned, and corrective actions. Dashboards may show plan completion rates, overdue reviews, test performance, unresolved findings, and continuity readiness across different business units. Executives can use these reports to understand program maturity without reading every individual plan. Auditors and compliance teams may also benefit from evidence showing when plans were reviewed and tested. These capabilities turn continuity testing into a measurable management process rather than an occasional activity that produces disconnected reports and follow-up tasks.
Benefits of Using Business Continuity Management Software
Centralization is one of the biggest benefits because continuity programs often suffer when important information is spread across many systems. One department may maintain spreadsheets, another may use shared documents, and another may rely on information stored on personal devices. During an emergency, teams can waste valuable time determining which version is current or where a critical contact list has been saved. BCM software creates a single environment where approved continuity information can be maintained and retrieved. Centralization also makes reporting easier because leadership does not need to collect separate files from every business unit. A shared platform can therefore improve both everyday administration and access to information when organizations are under pressure.
Automation can significantly reduce the administrative burden of maintaining a continuity program. Business continuity managers frequently need to remind plan owners about reviews, collect updated contact information, track testing schedules, and follow up on incomplete assessments. Performing these tasks manually across a large organization can consume substantial time. BCM software can automatically send reminders, assign tasks, escalate overdue activities, and update dashboards as work is completed. This allows continuity professionals to spend more time analyzing risk and improving resilience instead of repeatedly chasing administrative updates. Automation also creates greater consistency because every department follows the same review process. The result can be a more disciplined program that remains active throughout the year rather than becoming a periodic compliance exercise.
Faster incident response is another significant advantage because teams can access predefined procedures and communication tools from one location. When a disruption begins, employees may be uncertain about who has authority to act or which recovery steps should happen first. An activated continuity plan can provide a clear sequence of responsibilities and tasks. Dashboards can show current progress while incident logs capture decisions and updates. Emergency notification capabilities allow organizations to communicate with affected teams quickly. These features reduce the amount of coordination that must be invented during the crisis itself. No software can eliminate confusion completely, but structured information and workflows can help teams move more quickly from recognizing an incident to taking organized recovery action.
Improved governance and accountability are also important benefits. Senior leaders need confidence that critical departments have continuity plans, tests have been completed, and significant gaps are receiving attention. Without centralized reporting, continuity managers may struggle to demonstrate the current state of readiness across a large organization. BCM software can provide dashboards showing plan status, testing completion, unresolved corrective actions, and other program indicators. Responsibility can be assigned to named plan owners so overdue work has clear accountability. Governance committees can use this information to prioritize resources and escalate risks. The platform therefore helps transform continuity from a collection of departmental responsibilities into a coordinated organizational program with measurable expectations.
Business continuity software can also support compliance and audit activities where organizations are expected to demonstrate continuity planning and testing. Regulatory requirements differ by industry and jurisdiction, but many organizations need evidence showing that critical operations have been assessed and recovery arrangements maintained. Software can create records of plan approvals, review dates, exercises, incidents, and corrective actions. Auditors can examine documented processes without relying entirely on manually assembled evidence. Standardized workflows may also help organizations apply internal continuity policies consistently across departments. Compliance should not become the only reason for implementing BCM software because resilience has broader business value. However, the ability to demonstrate structured planning can make regulatory and assurance activities more manageable.
Business Continuity Software vs Disaster Recovery Software
Business continuity management software takes a broad view of organizational resilience because it focuses on keeping critical business services functioning during disruption. It may include employees, facilities, suppliers, communication channels, technology, operational processes, and customer services. Disaster recovery software generally concentrates more heavily on restoring technology systems, infrastructure, applications, and data after outages or failures. These areas overlap because modern business operations depend extensively on technology. However, restoring servers does not automatically restore the complete business operation if employees cannot access buildings or critical suppliers remain unavailable. Business continuity planning therefore considers the wider operational context surrounding technology recovery. Understanding this distinction helps organizations choose tools that address the full range of disruptions they need to manage.
Disaster recovery planning commonly focuses on recovery time objectives, recovery point objectives, backups, failover environments, system dependencies, infrastructure restoration, and technical recovery procedures. IT teams may use specialized platforms to orchestrate data replication or automate technical recovery. Business continuity software can store information about these systems and show how their outages affect important business processes. For example, a BIA may identify that an order-processing application must return within four hours because several critical services depend on it. Disaster recovery teams then determine the technical strategy required to meet that objective. The two disciplines therefore complement each other. Business continuity defines the business requirement, while disaster recovery provides part of the technical capability needed to satisfy it.
A company can successfully restore technology while still experience major operational disruption if other dependencies have not been considered. Employees may lack safe workspace, communications may be unavailable, suppliers may have stopped deliveries, or key decision-makers may be unreachable. BCM software helps organizations document these broader dependencies and create strategies for maintaining essential activities. Alternative work locations, manual workarounds, emergency staffing, supplier alternatives, and customer communication can all form part of continuity planning. Disaster recovery tools usually do not manage these elements in the same depth. This difference becomes especially important during incidents that affect physical operations rather than only IT systems. A comprehensive resilience strategy therefore needs both operational and technical perspectives.
Some modern platforms combine business continuity, disaster recovery, crisis management, emergency communication, and operational resilience capabilities into one broader solution. This integration can provide useful visibility because business teams and IT teams can work from connected information. A single platform might link a critical business service with its supporting applications, infrastructure, employees, suppliers, and recovery plans. During an incident, leaders can see how technical outages translate into business consequences. However, integrated products can vary significantly in technical depth. A platform that is excellent for continuity planning may not provide the automated infrastructure recovery capabilities of a specialized disaster recovery product. Organizations should therefore evaluate specific requirements instead of assuming one software category automatically replaces every related resilience tool.
The correct combination depends on organizational complexity and risk. Smaller businesses may use a broad BCM platform alongside existing backup and IT recovery tools. Larger enterprises may maintain specialized disaster recovery technologies while using BCM software as the governance and business impact layer connecting different recovery programs. What matters is ensuring business requirements and technical recovery capabilities support each other. Recovery objectives defined during continuity planning should be achievable through tested technology and operational procedures. Teams should also exercise these capabilities together because plans that work separately may fail when dependencies interact during a real disruption. Business continuity and disaster recovery should therefore be treated as connected disciplines with different but complementary responsibilities.
How to Choose Business Continuity Management Software
The selection process should begin with a clear understanding of organizational requirements rather than immediately comparing vendor feature lists. Businesses should identify how many departments, locations, plans, users, applications, and suppliers need to be managed. They should also determine whether the platform must support business impact analysis, crisis communication, incident management, disaster recovery planning, compliance reporting, or all of these areas. Existing continuity processes should be reviewed to identify the problems software needs to solve. Some organizations may primarily need centralized planning, while others require sophisticated incident response workflows. Clear requirements make evaluations more meaningful because decision-makers can determine whether features solve genuine problems rather than purchasing capabilities that look impressive during demonstrations but remain unused afterward.
Ease of use deserves significant attention because business continuity information is often maintained by employees who are not dedicated continuity specialists. Department managers, site leaders, application owners, and operational teams may need to complete assessments and update plans periodically. A complicated system can create resistance and lead to incomplete or outdated information. Forms should be understandable, navigation should be straightforward, and routine updates should not require extensive training. Administrators should also be able to customize templates and workflows without relying on expensive development for every change. During evaluation, organizations should allow representative plan owners to test the platform rather than limiting demonstrations to business continuity experts. User adoption ultimately influences whether the system contains reliable information when it is needed.
Integration capabilities are another important consideration because continuity planning depends on information maintained elsewhere in the organization. Employee data may come from human resources systems, application information from IT management tools, supplier details from procurement systems, and location data from facilities platforms. Integrations can reduce duplicate data entry and help ensure important information remains current. Identity management integration can simplify authentication and user access. Organizations may also want connections with emergency notification platforms, collaboration tools, service management systems, or security incident systems. APIs can provide additional flexibility when standard integrations are unavailable. However, every integration adds maintenance requirements, so businesses should prioritize connections that materially improve accuracy or response capabilities rather than integrating systems simply because it is technically possible.
Security should be evaluated carefully because BCM platforms may contain highly sensitive organizational information. Continuity plans can reveal critical systems, key personnel, supplier dependencies, emergency procedures, contact details, alternate locations, and operational weaknesses. Unauthorized access to this information could create significant risk. Businesses should review authentication options, encryption, data hosting, access controls, audit logs, backup practices, and administrative permissions. Role-based access can help ensure employees see only information relevant to their responsibilities. Organizations with specific regulatory or geographic requirements should confirm where data is stored and how the provider handles compliance obligations. Security evaluation should extend beyond marketing claims and involve appropriate internal technology, risk, and legal stakeholders where necessary.
Pricing and long-term scalability should also influence the decision. Some vendors may price according to users, employees, modules, locations, or organizational size, making direct comparison difficult. Businesses should estimate total costs for implementation, training, integrations, licenses, support, and future expansion. They should also understand whether important features such as emergency notifications or advanced reporting require additional modules. A platform should be capable of supporting future growth without forcing the organization to rebuild its entire continuity program. References, trial environments, or pilot implementations can help reveal practical strengths and limitations before a full rollout. The best BCM software is not necessarily the platform with the most features; it is the system employees can realistically maintain and use during high-pressure situations.
Best Practices for Implementing BCM Software
Successful implementation should begin by establishing clear ownership and governance. Organizations need to decide who administers the platform, who owns individual continuity plans, who approves assessments, and who reviews program performance. Without these responsibilities, software can become another system filled with incomplete information. Executive sponsorship can help communicate that continuity planning is an operational responsibility rather than only an assignment for the risk department. Governance should also define review schedules, testing requirements, escalation procedures, and reporting expectations. These rules can then be built into software workflows. Establishing the operating model before configuring every feature helps ensure the technology supports the continuity program instead of allowing software settings to define the program accidentally.
Organizations should clean and standardize existing continuity information before migrating large volumes of data into a new platform. Old plans may contain outdated employees, duplicate processes, inconsistent recovery objectives, or information that no longer reflects current operations. Importing everything unchanged simply transfers existing problems into a more modern system. Teams should identify which plans remain relevant and establish common naming conventions for departments, applications, locations, and suppliers. Templates can then be designed around the information the organization genuinely needs. This process may require effort, but it creates a stronger foundation for reporting and analysis. Reliable software depends on reliable data, and structured continuity information becomes increasingly valuable as the organization begins linking dependencies across different business units.
Training should be tailored according to user responsibilities rather than giving every employee the same lengthy software demonstration. Business continuity administrators need deep knowledge of configuration, reporting, and governance workflows. Plan owners mainly need to understand how to update information, complete assessments, and respond to review requests. Crisis team members should know how to access plans, acknowledge alerts, and update incident tasks during an emergency. Executives may only need dashboards and activation procedures. Role-specific training makes the platform easier to understand and reduces unnecessary information. Organizations should also provide short reference guides and practice environments where appropriate. Repetition through exercises is particularly important because employees may not use emergency features frequently during normal operations.
Regular testing should include the software itself rather than testing continuity procedures separately from the platform intended to support them. Tabletop exercises can require participants to retrieve plans, send sample notifications, update incident tasks, and use dashboards under realistic conditions. These exercises reveal usability problems that may remain hidden during routine administration. Organizations may discover that contact groups are outdated, permissions prevent important users from accessing plans, or mobile access is difficult under certain circumstances. Findings should be documented and assigned for correction. Testing also builds employee familiarity so people are less likely to encounter the platform for the first time during an actual crisis. A continuity system becomes more valuable when users have practiced using it under simulated pressure.
Continuous improvement should remain part of the implementation after the initial launch is complete. Business structures, technologies, locations, suppliers, and risks change over time, meaning continuity data can become outdated quickly. Organizations should use automated reminders and dashboards to monitor review completion. Incident lessons and exercise findings should feed back into plans and processes. Administrators can also examine which platform features employees actually use and simplify areas causing unnecessary complexity. Periodic governance reviews can determine whether recovery objectives still match business priorities. Successful BCM software implementation is therefore not a one-time technology project. It is an ongoing management capability that should evolve alongside the organization and the changing threats it faces.
Common Business Continuity Software Mistakes to Avoid
One of the most common mistakes is treating implementation as a technology project rather than a business resilience initiative. Organizations may purchase advanced software and assume the platform itself will solve weak continuity planning. If departments have not identified critical processes or realistic recovery strategies, putting incomplete information into a new system does not improve resilience. Business leaders need to remain involved because continuity priorities depend on operational decisions that technology teams cannot make alone. The software should support established governance and improve collaboration between departments. Implementation teams should therefore focus first on desired business outcomes and then configure the platform accordingly. Technology becomes useful when it strengthens good continuity practices instead of attempting to replace them.
Overcomplicating the platform is another frequent mistake. Administrators may create long questionnaires, excessive approval stages, or highly detailed templates because the system offers many configurable options. Plan owners can become frustrated when routine updates require answering dozens of questions that provide little practical value. This creates low participation and encourages employees to treat continuity work as administrative burden rather than meaningful preparation. Organizations should collect information that supports actual decisions, recovery actions, or reporting requirements. Complexity should be justified by business need. Starting with a manageable set of essential information and expanding gradually can often produce better adoption. A simpler system containing accurate information is usually more valuable during an emergency than an extremely sophisticated platform filled with incomplete data.
Another mistake is failing to define who is responsible for maintaining information after implementation. Contacts change, suppliers change, applications are replaced, offices move, and recovery arrangements evolve. If responsibility is unclear, the platform gradually becomes inaccurate even when it was correct at launch. Every critical plan and data element should have an accountable owner. Automated reminders can help, but governance needs escalation procedures when owners repeatedly ignore required updates. Managers should also understand that plan maintenance is part of normal operational responsibility. Business continuity teams cannot realistically maintain every department’s detailed information themselves. Distributed ownership combined with centralized oversight helps keep the software reliable without creating an unsustainable workload for a small continuity team.
Focusing exclusively on documentation while ignoring exercises is another serious problem. Organizations may achieve excellent plan completion statistics while remaining uncertain whether those plans would work during an actual disruption. Recovery procedures should be tested through tabletop exercises, simulations, communication tests, technology recovery tests, and other appropriate methods. The BCM platform should record findings and track corrective actions until they are resolved. Testing should include realistic complications rather than assuming every resource and employee remains available. Lessons from exercises often reveal dependencies that written assessments missed. Organizations gain resilience by discovering weaknesses before emergencies occur, not simply by demonstrating that documents exist. Software provides value when it supports this cycle of testing, learning, and improvement.
Finally, businesses should avoid evaluating success entirely through administrative metrics such as the percentage of plans reviewed on time. These indicators are useful, but they do not prove that critical services can actually recover within required timeframes. Organizations should examine whether recovery strategies exist, dependencies have been addressed, exercises demonstrate capability, and significant risks have clear actions. Incident performance can also provide evidence about whether continuity arrangements work under real conditions. Leadership dashboards should combine program completion measures with meaningful resilience indicators. The ultimate objective is not to produce perfect-looking software reports. It is to help the organization protect important services, respond effectively to disruption, and recover in a way that limits harm to customers, employees, operations, and the business.
Frequently Asked Questions
What is business continuity management software?
Business continuity management software is a digital platform used to create, maintain, test, and activate business continuity plans. It can also support business impact analysis, risk assessment, crisis communication, incident management, recovery planning, and continuity reporting.
What are the most important BCM software features?
Important features include business impact analysis, risk assessment, continuity plan management, emergency notifications, incident response workflows, dependency mapping, testing, reporting, task management, and audit tracking. The most useful feature set depends on an organization’s size, industry, risks, and continuity requirements.
What is the difference between BCM and disaster recovery?
Business continuity focuses on maintaining or restoring critical business services across people, processes, facilities, technology, and suppliers. Disaster recovery focuses more specifically on recovering IT infrastructure, applications, systems, and data following disruption.
Why do companies need business continuity software?
Companies use BCM software to centralize continuity information, automate plan maintenance, improve incident coordination, monitor readiness, and provide leadership with better visibility into operational resilience. It can also help organizations maintain evidence for internal governance, audits, and applicable compliance requirements.
Can small businesses use business continuity management software?
Yes, smaller businesses can benefit from BCM software when important operations depend on employees, technology, suppliers, or locations that could be disrupted. The platform should match the organization’s complexity, since a simple and maintainable continuity solution is usually more useful than an unnecessarily complicated enterprise system.
